Support Policy

Last updated: 1 January 2026

At Chic Invite we are known for the support we give after delivery, not just before. This page explains how to reach us and what to expect.

1. How to Reach Us

• WhatsApp (fastest) — +91-96678 00099
• Phone — +91-96678 00099
• Email — care@chicinvite.com
• Contact form — the form on our Contact Us page
• Social — Instagram

2. Support Hours

Monday to Saturday, 10:00 AM to 8:00 PM IST. WhatsApp messages sent outside these hours are answered the next working morning, usually within a few hours.

3. Response Times

• Order status and delivery queries — within 12 hours.
• Design corrections under the free revision window — within 24 hours.
• Refund or cancellation requests — within 2 to 3 working days.

4. Free Support Included

• Help with wording, spelling and date formats while preparing your content.
• Guidance on choosing the right design and size for your invitation.
• Two rounds of minor revisions, as described in our Terms & Conditions.
• Technical help if you cannot open, save or share the file you received.
• Free correction of any genuine error in the delivered design within 7 days.

5. What We Ask You to Provide

To help you quickly, please include your order number, the occasion, and a clear description of what you need. For design changes, describe the change in words rather than sending many scattered screenshots.

6. Support for Wedding Invitation Websites

For website projects we provide a handover session covering content updates, design changes and the basics of managing your site. Ongoing maintenance and new feature work are quoted separately.

7. Escalation

If you feel your issue is not being resolved, email care@chicinvite.com with "URGENT" in the subject line and your order number. We will escalate it to the design lead.

8. Kindness and Fairness

Our team is small and works hard. We will always do our best to help, and we ask for the same patience and respect in return.